Terms and Conditions

Introduction
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the FindEzly mobile application (the "Service") operated by FindEzly Technology Solutions Pvt. Ltd. (“FindEzly”, “Findezly”, "us", "we", or "our"). In This user(s) means that service providers and customers or users who are visitors or registered in our App.
Definitions
You – acting as a customer, registering a new booking with the company.
Company – The Company hereby referred to as FindEzly Online Services Private Limited.
Booking– effected via the registration with the Findezly platform for availing / booking of the technician / repair professional for availing the services. Bookings can be made for single services or split/multiple repair services.
Service Provider – Service Provider are interchangeable terms used for Technicians, Salon owners or Private Repair Professional registered with the Company to offer their services to the end customers.
 Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
These Terms of Use set forth legally binding terms for your use of our Platforms. By using, visit, accessing our platforms, you agree to be bound by this Terms of Use, whether you are a “Visitor” (which means that you simply browse our Platforms) or you are a “Subscriber” (which means that you have registered with Findezly as a user). If you do not accept the Terms of Use, you should leave the Website and/or Findezly App and discontinue use of the Service immediately.
We may modify these Terms from time to time, and such modification shall be effective upon its posting on our platforms. You agree to be bound by any modification to this Agreement when you use our Website and Findezly App after any such modification is posted; it is therefore important that you review the Terms of Use regularly.
Users and provider Eligibility
User(s) means any individual or business entity/organization that legally operates in India, uses and has the right to use the Services provided by FindEzly. The Services provided by FindEzly is online marketplace place and local service provider mobile platform which enables the hiring of Service provider on commission basis not on salary basis for a home or at store services categories such as Salon & Beauty, Home Appliances repair, plumber, wellness, etc, through the mobile App. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. This agreement applies to Service Provieder(s) too (Service Provider(s) means any individual or business entity/organization who provides services to users(customers)). Therefore, user(s) and Service Providers must not be a minor as per Indian
As per Law; i.e. user(s) must be at least 18 years of age to be eligible to use our Services and provide services.
FindEzly advises its users that while accessing the web site or mobile App, they must follow by the related laws. FindEzly is not responsible for the possible consequences caused by your behaviour during use of web site or our Mobile app. FindEzly may, in its sole discretion, refuse the service to anyone at any time.
FindEzly reserve the right to suspend or terminate your account and refuse any and all current or future use of our Website and FindEzly App (or any portion thereof) at any time. Findezly will not be liable for any act or omission arising from the inaccurate information provided by You to Us.
User(s) agreement and Security
This agreement applies to user(s) & service providers who are visitors or registered in our mobile app. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
You will be required to enter a valid phone number while registering on our Findezly App. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any subscription/service updates.
If you register on Findezly, you are responsible for maintaining the confidentiality of your OTP and account information and are fully responsible for all activities that occur under your account.
You agree to immediately notify Findezly of any unauthorized use of your account or any other breach of security, and ensure that you protected your account all the time, never use any other users account or don’t allow others to provide service on behalf of you without prior authorization from Findezly.
Findezly will not be liable for any loss or damage arising from your failure to comply with this Agreement.
User accounts, Offers and Promotions
Findezly business model is online marketplace to connect local service providers to end user who is looking for on demand home and in-store services. Findezly is provides you services based on location, so you authorise to use the location-based information provided by any of the telecommunication companies when You use the mobile phone to make a booking.
In this agreement you are authorising us to obtain certain information your mobile carrier, Your mobile device, or Your physical location. When you are accessing Findezly mobile app or website using your mobile device , You represent that to the extent You import any of Your Findezly data to Your mobile telecommunication device that You have authority to share the transferred data with Your mobile carrier or other access provider. When you change your mobile number or deactivation your mobile device account then your responsibility to notify us to remove or suspend your account to avoid text or messages or notifications to your old numbers. You acknowledge that You are responsible for all charges and necessary permissions related to accessing the HJ App through Your mobile access provider.
If Findezly platform is unable to find valid mobile number or email id of the user, then the account shall be indefinitely suspended. Findezly reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.
Findezly has full rights on any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity intent of the user.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Indemnification
You agree to defend, indemnify and hold harmless Findezly. and its licensee and licensors, and their employees, Service providers, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses, resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password or OTP; b) a breach of these Terms, or c) Content posted on the Service.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Trademarks and Copyrights
All related icons and logos are applied for trademarks or service marks Findezly. in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
All content on this web site is the copyright of Findezly except the third party content and link to third party web site on our website and Mobile App.
Intellectual Property Rights
- The Findezly App and the Website are owned by Findezly. Findezly is the sole owner of the App, Website and all software created to provide You with the Services. All content on the App or the Website, which is including, but not limited to, designs, text, graphics, images, video, information, logos, button icons, software, audio files and any other content (“Content”) are the exclusive and sole property of Findezly. You may not copy, reproduce or use such Content without due attribution of ownership to Findezly. All icons and logos are trademarks of and proprietary to Findezly. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
- All Content is the exclusive copyright of Findezly or its licensors, except the Third-Party Content and link to third party website. Systematic retrieval of Findezly Content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Findezly is prohibited. In addition, use of the Content for any purpose not expressly permitted by Findezly in this Agreement is prohibited and may invite legal action.
Personal Information security
When you order services through us, we must provide certain of your Personal Information to the third party or vendors to enable the successful fulfilment of your service.
However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors.
We use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.
All payments made through mobile app are secured. All payment related transactions are doing via secure payment Gateways.
Terms & Conditions for use of Service provider and Services
The following Terms & Conditions shall apply to customers utilising the Services offered by the Company for the hiring of service provider or services:
- The customer shall pay the service or labour cost, visit or transportation cost (if applicable), item cost (if applicable), convenience cost (if applicable) and any fee payable or hereinafter imposed by the law or required to be paid for availing of the Local Services.
- The customer shall ensure that he/she will not indulge in any of the following activities:
- Asking the Service provider to break any government rules for any purpose is not permissible. The Service provider has the right to refuse such a request by the customer. The Service provider also has the right to refuse such a work or leave such customer's house and leave premises or work area any time without giving notice.
- Sharing of confidential your login through OTP, etc.
- Misusing, or damaging any of the devices (technical/non-technical) of the Service provider or Findezly property.
- Without prejudice to the above, the Company makes no representation or warranty that:
- The Services will be uninterrupted, timely, secure, or error-free
- The customer agrees and acknowledges that the use of the Services offered by Findezly is at the sole risk of the customer and that Findezly disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
- The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
- The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
- In case of any structural damage caused to the property of user in relation to the service provided by the service provider authorized by Findezly, we will be responsible to bear 5% of the cost of repair/replacement subject to the maximum amount of Rs.1,000. This will be subject to a detailed inspection by FindEzly.
- The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.
- The Company is hereby authorized to use the location-based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a Service provider booking. The location-based information will be used only to facilitate and improve the probability of locating a Service provider for the Customer.
- The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company.
- The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
- If the Customer suspects any Service provider of any wrongdoing (legal or illegal) or has any complaint in respect of the Services or the use of the Service provider, the Customer has to inform Company of the same in writing within 24 hours of using the Services of Company.
- The Company shall not be liable for any conduct of the Service provider. However, the Company encourages you to notify it of any complaints that you may have against any Serviceman i that you may have hired using the Company's Services.
- All the calls made to the Company's call centre are may recorded or not by the Company for quality and training purposes.
- You are acknowledged that Company does not own any service providers on payroll, nor does it directly or indirectly employ any Service provider. Service provider are all supplied by third parties or as a commission basis direct agent and the Company will not take any responsibility any and all liability in respect of the Service provider and services provided alike.
- The Company has the right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
- The Company shall be entitled at any time without giving any reason to terminate the booking of Servicemen done by the Customer.
- The Company shall be entitled at any time without giving any reason to suspend or terminate the bookings that was done if service provider not available or any of the reason.
- You should confirm & clarify from the service provider about the time involved and the spare parts required to render the service including the total/aggregate service charges involved therein except the minimum cost before initiation of the Service. In case the same is not discussed, it is implied that the customer is aware of the service charges and has consented to avail the services as may be informed or directed by the service provider.
- Before handing over the products to be repaired the customer shall be cautious and ensure themselves about the credibility of the Service Provider and any defect in Service or theft/ damage to the asset; spare parts; accessories; products shall not be compensated by the Company in any manner whatsoever and it is clarified that that Company shall not be liable in any manner whatsoever, if any such harm/damage/ loss is caused to the Service Provider due to any such transfer or products to the Service provider for Service.
- Please be noted that Findezly is not provide any spare parts/replacement of the parts and not be liable in any manner whatsoever if service provider provides any bill for spare parts.
- You will compensate and defend the company fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.
- You confirm to service provider to start the service by sharing the OTP which means that you are agree for all the terms and conditions including payments and government taxes that are involved.
Charges and Payment
You will make payment in full to Service provider introduced to you through us for any services provided by such Service provider to you. You shall be required to pay the maximum charges & Repair charges along with the spare parts costs, if any installed or replaced / substituted in the products, to the Service Provider and the minimum/maximum service charges rates can be found on mobile app. The Service charges shall be updated or amended from time to time and it shall be your responsibility to remain informed about the prevailing minimum charges for the services. And you should confirm the same from the Service provider about the service charge for the repair of the products before initiation of the Service. You agree that you will pay for all services you avail from the Service Provider either by way of cash or online payment, or any other payment method introduced by the company. 
The cancellation & Refund policy details are available under FAQ section. Please refer for Cancellation & Refund Policy.
Modification of the Service and User Terms
The Company reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. The Company may also impose limits on certain features and services or restrict your access to parts or all the Service without notice or liability.
Notice
The Company may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in the Company's account information, or by written communication sent by regular mail to your address on record in Company's account information.
Excusable Delays (Force Majeure)
Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences.
Miscellaneous
- Service Provider shall be liable to deposit all indirect taxes that may arise on orders/bookings placed by the Customer. Service Provider agrees to indemnify Findezly in case any demand of indirect taxes is raised by the revenue authorities including interest and penalty in relation to indirect taxes implications on the orders/bookings placed by the Customer under this agreement.
- Findezly is only acting as a facilitator for receipt of payment of goods/services for the Service Providers. Findezly does not maintain/deliver any goods at any point of time and property in goods does not pass to Findezly under any circumstances. Findezly is not responsible for issuing any invoice on the customer either directly or on behalf of the Service Provider and not liable for any tax liability pertaining to this transaction except on commission income (if any) earned by it.
- Findezly shall have no liability for any penalty, interest, fine or other charges due to the delayed or non-payment of any (applicable) taxes to the tax authorities under this agreement.
- Findezly shall not be responsible or liable in any manner in relation to tax liability of a Service User or a Service Provider.
- Findezly is marketplace and only facilities the connection of customers to service partner. The completions of jobs lie with service partner and Findezly do not directly get involved in it. Service provider thus completes the job/service, liable to collect & pay tax if any to govt upon completion of jobs/services.
- Service Provider shall be liable to deposit or settle commission to Findezly for services upon completion and collect payment by cash.
Privacy Policy and Cookie Policy
Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.
Contact Us
If you have any questions about these Terms, please contact us.
By email: support@findezly.com

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