FindEzly Privacy Policy

Effective Date: 18-Oct,2020

This privacy policy ("Policy") describes how FindEzly Technology Solutions Pvt. Ltd. and our affiliates and subsidiaries ("FindEzly" or "we" or "us" or "our") treats information collected or provided in connection with transactions, activities, and data gathered when a User ("you" or "User") visits or uses the FindEzly Platform. This Policy is incorporated by reference into the Terms of Use. Any capitalized terms used and not defined in this Policy shall have the meaning given to them in the Terms of Use.

Please note that the use of the FindEzly Platform constitutes your acceptance of this Policy. If you do not agree with how we have determined to handle your information, please do not visit or use the FindEzly Platform. The FindEzly Platform is only intended for use in the India and the personal information you provide us as a user will be stored in the India.

1. Effective Date and Changes

This Policy applies to all information collected by or provided to us on or after the Effective Date. FindEzly will periodically review and revise this Policy as FindEzly modifies the Platform and will update the Effective Date above upon any such changes. We will treat your continued use of the FindEzly Platform following such changes as your acceptance of them. We encourage you to periodically review this Policy.

If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than those policies in effect at the time we collected the information, we will make reasonable efforts to provide notice and to obtain consent to any such uses as may be required by law, but we will not be liable for any failure to do so.

2. Personal Information Collected on the FindEzly Platform

Because we respect your rights to your own privacy, we are committed to our policies established for the collection and/or use of your “Personal Information,” which is hereby defined as “full name, username, postal address, phone number, email address, age, birth date, and any information that could be used to identify, contact, or locate you directly without using the FindEzly Platform.”

By using the FindEzly Platform, you are authorizing us to collect, parse, and retain data related to the provision of the FindEzly Platform. However, we also provide Users with options and choices regarding how we use and disclose some or all of your Personal Information, as set forth specifically below, including how to access, correct, and/or remove it. You may avoid further said data collection by uninstalling the App from your mobile device and not otherwise using the FindEzly Platform.

You may need to provide Your Personal Information during the course of using some services of the FindEzly, for instance, creating a User ID, provide information in Your account while registering on the Website, or provide financial information while making an online purchase, upload content, participate in any online survey or contest, communicate with FindEzly's customer service by phone, email or otherwise, provide reviews for the content available on the Website.

When you visit or use the FindEzly Platform, we collect information about you in the following general categories.

• Location Information: We collect precise location data through the App when it is used by Providers if the Providers' devices permit such information collection. We may collect this information when Providers use certain functionality, such as navigating to a location to provide the Services, and we may also collect the precise location of a Provider’s device when the App is running in the foreground or background. We may derive a Provider’s approximate location from the Provider’s IP address. The FindEzly Platform utilizes geo-location features to match Customers to Providers, to update Customers on the status of Providers en route to perform Services, to confirm that a Provider performed Services, and to improve the services on the FindEzly Platform.

We also may use and disclose geo-location we collect through the FindEzly Platform for other business purposes, including for legal purposes. The geo-location information obtained about a User will be retained in an identifiable manner, along with geo-location data about job sites where Providers performed Services on initial and/or follow-up jobs.

• Transaction Information: We collect transaction details related to your use of the FindEzly Platform, such as type of service requested, date and time of service, amount charged, distance travelled, intra-User communications, ratings and reviews, and other related transaction details.

• Provider Registration and Payment: To register as a Provider, you may need to provide other Personal Information, including your PAN Card number, Aadhar number, bank account and state/central government-issued I.D., and in some jurisdictions, we may collect additional business or contractor licenses. We share certain information with our partners who help us by running background checks on Providers to help protect the FindEzly community. We may use report information we receive from background check service providers for the purposes of assessing whether to permit an individual to use the FindEzly Platform as a Provider and to comply with applicable law. To make sure Providers get paid, we keep information about Provider’s bank account numbers, IFSC code, tax information, and any other payment information provided by Providers.

• User Registration and Payment: To register as User/Customer, you may need to provide Personal Information including your phone number, Geo location and Bank account information. This information will be during process of logs at backend of platform and information will shared with vendors to provide the services as part of serve the FindEzly services to customer/users.

 

• FindEzly Payment Method: When you add a credit card or payment method to your FindEzly account, a third party that handles payments for us will receive your card information.

• Customer Support: We may collect Personal Information through your communications with our customer-support team.

 

• Usage and Preference Information: We collect information that is generated automatically about how you and visitors interact with the FindEzly Platform, preferences expressed, and settings chosen. When we associate such information with specific personal information, we will treat the combination as Personal Information, as set forth herein.

 

• Communications Between Users, Vendor and FindEzly platform: As an enhanced privacy feature, we use a third-party service called MSG91, the numbers used during calls or texts (SMS) between Users. We do not reveal telephone numbers submitted on file, although we store any call data, including associated date, time, and content.

 

• Device Information: We may collect information about your mobile device, including the following examples: the hardware model, operating system/version, software names/versions, file names/versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

 

• Log Information: When you interact with the FindEzly Platform, we collect server logs, which may include device IP addresses, access dates and times, app features or pages viewed, app crashes and other system activity, browser type, and the third-party site/service accessed immediately prior to interacting with the FindEzly Platform.

3. Use of Information

We only use your Personal Information for FindEzly-Platform related purposes.

Specifically, the purposes of our “use” include platform-analytics, marketing, advertising, and other purposes designed to help us efficiently operate and improve the FindEzly Platform in the following manner:

• to contact you in connection with your FindEzly-related activities (including, but not limited to, confirmation emails, account verification text messages, push notification alerts, or important alerts that could affect your relationship with FindEzly),

• for identification and authentication,

• for security and fraud prevention,

• to perform background checks,

• to investigate potential unauthorized use of your information by a Provider,

• to communicate Service requests from you to other Users, and/or

• to suggest potential Customers for your Services.

• to advertise, promote and market FindEzly services and products.

• to continuously evaluate and improve the online and mobile user experience.

4. Advertising and Advertising Opt-Out Provisions

We may use your Personal Information to provide advertising on/for the FindEzly Platform. At FindEzly, however, we do not rent, sell, or share your Personal Information with other parties or non-affiliated companies for their direct marketing purposes without your express consent.

We may also send you email and other messages with personalized offers and information about products and services, and we may use Personal Information to show you online advertising on the FindEzly Platform, other websites, and other online services.

FindEzly provides Users the opportunity to opt out of receiving email marketing communications from us and our partners and gives Users the option to remove their information from our database, to not receive future email marketing communications, or to no longer receive our service. If you receive an unsolicited marketing email from a FindEzly email address, please contact support@findezly.com

5. Use of Your Profile Pictures and Other Job-related Pictures

“Photos” is defined as any photograph(s), image(s), or graphic(s) that we obtain from Users through the FindEzly Platform, including those uploaded by you or other Users, such as profile pictures and service-related job photos.

Unless we expressly obtain your individual permission, FindEzly will only use your Photos specifically for FindEzly-platform related purposes, such as showing job-related pictures as well as marketing, advertising, and other related purposes. FindEzly enables Users to post job-related pictures, including “before” and “after” job pictures, to third-party websites and apps. FindEzly will not share your Photos with other third parties for their direct marketing purposes.

6. Disclosure of Information to Others

When you use the FindEzly Platform, our third-party partners, such as ad networks and analytics providers, use tracking technologies to collect information about how the FindEzly Platform is used and about the devices used to access the FindEzly Platform. Our partners also may collect information about your online activities over time and on other websites or apps. When our third-party partners provide such features, they are governed by the privacy policies of their governing organizations. You may be able to change browser or app settings to block and delete these technologies when you access the FindEzly Platform, but that might interfere with the FindEzly Platform’s proper functioning.

To operate the FindEzly Platform, including processing your transactions and supporting your activities on the FindEzly Platform, we may share your Personal Information with vendors, agents, and third-party service providers, Payment Gateway parties in exchange for their support services like email origination, receipt/support services, and other user relationship management services.

As set forth herein, we do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for their direct marketing purposes unless we have your permission. We may allow access to other data collected by the FindEzly Platform to enable the delivery of our online advertising on the FindEzly Platform and on other websites and online services, or to send you information we think may be useful or relevant to you. Here are examples.

• Data Analytics: We retain third-party service providers to help us perform data analytics regarding your interactions with the FindEzly Platform. For example, we use Google Analytics Service for purposes of analysing usage of the FindEzly Platform.

• Payment Processing: We use third party payment gateway to process any billing information between Users and between Users and us, including credit card, bank account information Users submit. The information user provides for payment gateway us secure and encryption enabled.

• Background Checks Service Providers: We use third parties for purposes of performing background checks on Providers that register to perform Services for Customers on the FindEzly Platform.

• Platform Features: We also use SMS91 to send OPT and txt (SMS) message another User using the telephone number provided by FindEzly through the App. You can find information about SMS91's privacy practice at their website. We also use the Google Maps service, and you agree to the Google Maps/Google Earth Additional Terms of Service located at https://maps.google.com/help/terms_maps.html and Google's privacy policy located at http://www.google.com/policies/privacy.

• Other Users: When you agree to provide Services as a Provider, we will display certain information about you to the Customer who requested the work, including your name, photograph, geo-location, and rating, and such information may also be visible to users of our Platform Partners’ websites/app. When you submit a Service request as a Customer, we will display certain information about you to Providers, including your name, address, photograph (if any), rating, and photographs of the job site/App.

• Legal and Similar Disclosures: We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate in the following situations: to comply with law enforcement requests and legal process, such as a court order or subpoena; to respond to your requests; or to protect your, our, or others' rights, property, or safety. We may also disclose your Personal Information as part of a dispute among Users or between Users and FindEzly as well as to an attorney in the process of obtaining legal advice.

• Merger, Sale, or Other Asset Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of FindEzly assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.

• With Your Permission: We may also disclose your Personal Information with your permission as set forth herein.

• Research and Development: We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

• Platform infrastructure and Technologies: We use AWS technologies to maintain backend servers and for landing page of FindEzly. The AWS use different network layers to fulfil requirements and data will flow through different regions.

7. Information Collected by Cookies and Other Technologies

Like most online services and mobile applications, we and our third-party service providers may use cookies and similar tracking technologies to collect information about your activity from the computer or devices you use to access the FindEzly Platform.

Any third party with whom we are allowed to share your Personal Information is authorized to use your Personal Information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control. You agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your Personal Information by them.

8. How to Edit Your Personal Information

FindEzly provides you with the ability to access and edit your Personal Information: Sign into the app, access the menu, and then view and update/correct your account information. Please contact us at support@FindEzly.com to change information you cannot access through your account.

9. Information Retention

To preserve the integrity of our databases, standard procedure calls for us to retain information submitted by members for an indefinite length of time. You agree that we may store the information we collect for this indefinite length of time.

10. Children's Information

We do not knowingly collect information from children under 13, as the FindEzly Platform is not directed at Users under 18. If you are a parent and believe that your child under the age of 13 has used the FindEzly Platform and provided personal identifiable information to us through the FindEzly Platform, please contact us at support@FindEzly.com or at our mailing address so we can delete that account and/or any Personal Information collected from them on the FindEzly Platform.

11. Our Security Precautions

Your FindEzly profile is password-protected so that only you and authorized FindEzly employees have access to your account information. In order to maintain this protection, do not give your password to anyone. FindEzly staff will never proactively reach out to you and ask for any personal account information, including your password. If you share a computer or mobile device, in order to protect your information entered on public terminals from disclosure to third parties, you should sign out of your FindEzly account and close the browser window before someone else logs on. FindEzly has security measures in place intended to help protect against the loss, misuse, and alteration of the information under our control.

International. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, or other governmental jurisdiction in which you reside; and the privacy laws governing the country/jurisdiction of these computer networks may be less protective.

FindEzly takes steps to ensure that your information is secure on its system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, FindEzly cannot guarantee the security of any information you transmit to us, and you do so at your own risk. FINDEZLY EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION AND FURTHER DISCLAIMS ANY LIABILITY THAT MAY ARISE SHOULD ANY OTHER INDIVIDUALS OBTAIN THE INFORMATION YOU SUBMIT TO THE FINDEZLY PLATFORM.

12. Contacting FindEzly

If you have any questions about this Policy, the practices of FindEzly, or your dealings with FindEzly, you may contact us by email at support@Findezly.com .


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